Frequently Asked Questions

Everything you need to know about shopping pre-loved luxury.

How do you guarantee the authenticity of your items?

Every item at Pepper Luxury Vintage undergoes a rigorous multi-point inspection by our in-house experts and third-party authentication services to ensure 100% authenticity before it is listed.

What kind of condition can I expect from vintage items?

We use a detailed grading system ranging from 'Pristine' to 'Fair'. Each product page includes specific notes on wear and high-resolution photos so you know exactly what to expect.

How long does shipping take?

Orders are typically processed within 1-2 business days. Domestic shipping usually arrives within 3-5 business days, while international shipping can take 7-14 days depending on the destination.

What is your return policy?

We offer a 7-day return window from the date of delivery for a full refund, provided the security tag remains attached and the item is in its original condition.

Do you offer international shipping?

Yes, we ship worldwide via DHL Express. Please note that customs duties and taxes are the responsibility of the buyer and vary by country.

Can I sell my vintage bags to Pepper Luxury Vintage?

Absolutely. We offer competitive buy-out prices and consignment options for luxury brands like Chanel, Hermès, and Louis Vuitton. Please visit our 'Sell With Us' page for a quote.